Section 01
Overview
Welcome to MEO Digital. These Terms of Service ("Terms") govern your access to and use of meo-digital.net and all services provided by MEODIGITAL LLC ("we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.
Section 02
Services Provided
MEO Digital specializes in search engine optimization (SEO), technical SEO audits, keyword strategy, content creation, link building, and organic growth consulting for e-commerce brands. The specific scope of work, deliverables, and timelines will be outlined in a separate proposal, invoice, or Statement of Work (SOW) provided prior to the start of any engagement.
Section 03
Client Responsibilities
To ensure timely and effective delivery of our SEO services, the client agrees to:
- ✓ Provide necessary access to their website, CMS, Google Search Console, Google Analytics, and any other relevant platforms as required
- ✓ Supply required brand assets (logos, style guides, tone of voice documentation) in a timely manner, unless asset creation is explicitly included in the SOW
- ✓ Provide prompt feedback and approvals on content, keyword targets, and strategic recommendations during designated review stages
- ✓ Refrain from making unauthorized changes to SEO-optimized pages, metadata, or technical configurations without prior consultation
Section 04
Payment Terms & Billing
Payments are processed securely via Stripe. Our billing terms are as follows:
- ✓Monthly Plans: Billed at the start of each billing cycle. Service is active for the duration of the paid period.
- ✓Custom Projects: Require an upfront, non-refundable deposit (typically 50% of total project cost) before work commences, unless otherwise stated in your proposal.
- ✓Final Payment: For project-based work, the remaining balance is due upon completion, prior to final deliverable handover.
- ✓Late Payments: We reserve the right to pause active campaigns or withhold deliverables if invoice payments are delayed beyond the agreed payment date.
Section 05
Cancellations & Refunds
Because our services involve dedicated time, research, and strategic execution:
- ✓Monthly Plans: Clients may cancel at any time with at least 30 days' written notice before the next billing cycle. No prorated refunds for mid-cycle cancellations — service continues until the end of the current paid period.
- ✓Project Deposits: Once work has commenced or strategy sessions have been conducted, the deposit is strictly non-refundable.
- ✓Mid-Project Cancellations: Either party may cancel with written notice. The client will be billed for all work completed at our standard rate, or the deposit will be forfeited — whichever is greater.
- ✓ We do not offer refunds on completed deliverables, published content, or live optimizations.
For full details, see our Refund & Cancellation Policy.
Section 06
No Guarantee of Results
SEO is a long-term strategy influenced by numerous external factors including search engine algorithm changes, competitor activity, and market conditions.
MEO Digital does not guarantee specific keyword rankings, traffic volumes, or revenue outcomes. While we apply proven methodologies and industry best practices, organic search performance is inherently variable. Any projections or estimates provided are based on historical data and professional judgment and should not be interpreted as guarantees.
Section 07
Intellectual Property
Upon final payment in full, the client assumes full ownership of all content, technical implementations, and SEO assets created specifically for their project.
MEO Digital retains the right to showcase completed work in our portfolio, case studies, and marketing materials — including anonymized performance metrics — unless a specific Non-Disclosure Agreement (NDA) has been signed prior to the engagement.
Proprietary tools, frameworks, processes, and templates developed by MEO Digital remain our exclusive intellectual property and are not transferred to the client.
Section 08
Limitation of Liability
MEO Digital strives to deliver high-impact, error-free SEO strategies and implementations. However:
We shall not be held liable for any indirect, incidental, or consequential damages — including lost profits, lost rankings, or data loss — arising from the use of our services, third-party platform changes (e.g., Google algorithm updates, hosting outages), or decisions made by the client contrary to our recommendations.
Section 09
Scope Changes & Additional Work
Each engagement includes a defined scope as specified in your proposal or SOW. Requests for additional keywords, pages, content pieces, or services outside the original scope will be treated as additional work and quoted separately before any extra work begins.
Section 10
Dispute Resolution & Chargebacks
We ask that clients contact us directly to resolve any concerns before initiating a chargeback with their bank or card issuer.
Please note: Initiating a chargeback for services rendered without prior communication is a violation of these Terms. In the event of an unwarranted chargeback, we will submit all agreements, communication records, and proof of delivered work to the payment processor to dispute the claim.
Section 11
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of New Mexico.
Section 12
Contact Us
If you have any questions or concerns regarding these Terms of Service, please reach out:
