Section 01
Overview
At MEODIGITAL LLC ("MEO Digital," "we," "us," or "our"), we pride ourselves on delivering high-quality SEO, content strategy, and organic growth services for e-commerce brands. Because our services involve dedicated research time, strategic planning, and specialized expertise, we have established the following Refund and Cancellation Policy.
This policy applies to all services purchased through meo-digital.net, whether on a monthly retainer or project basis.
Section 02
Monthly SEO Retainers
For ongoing monthly SEO services (Foundation, Growth, and Scale plans):
- ✓Cancellation Notice: Clients may cancel at any time with at least 30 days' written notice before the next billing cycle. Notice must be sent via email to support@meotracker.com.
- ✓No Prorated Refunds: We do not offer prorated refunds for mid-month cancellations. Service continues — and all deliverables for the current cycle are fulfilled — until the end of the paid billing period.
- ✓Pause Requests: Clients may request a one-time pause of up to 30 days per calendar year. Paused months are not billed, but the pause must be requested at least 14 days before the next billing cycle.
We recommend a minimum 3-month commitment to see meaningful SEO results. However, all plans are month-to-month with no contractual lock-in beyond the current billing period.
Section 03
Custom & Project-Based Work
For one-time SEO projects, technical audits, content packages, or custom engagements:
- ✓Upfront Deposits: A deposit (typically 50% of total project value) is required to secure your place in our production schedule and begin research or strategy work. Once work has commenced, this deposit is 100% non-refundable.
- ✓Mid-Project Cancellations: Written notice is required via email. You will be billed for all work completed up to the cancellation date at our standard hourly rate ($150/hr). If completed work exceeds the deposit value, an invoice for the balance will be issued within 5 business days.
- ✓Completed Projects: No refunds are issued on completed deliverables — including SEO audits, keyword research documents, published content, technical implementations, or optimization reports — once the work has been delivered or deployed.
| Stage |
Refund Eligibility |
| Before work begins |
✓ Full refund minus any scheduling fees |
| Discovery / research started |
✗ Deposit non-refundable |
| Mid-project |
◐ Billed for work completed |
| Delivered / deployed |
✗ No refund |
Section 04
Accidental Charges & Billing Errors
If you believe you have been billed in error — for example, a duplicate charge or an incorrect amount — please contact our support team immediately at support@meotracker.com.
Verified billing errors will be refunded in full to the original payment method within 5–10 business days of confirmation.
Section 05
Dispute Resolution & Chargebacks
We are committed to resolving all billing concerns promptly and fairly. We ask that clients contact us directly to resolve any issues before initiating a chargeback with their bank or card issuer.
Please note: Initiating a chargeback for services rendered without prior communication is a violation of our Terms of Service. In the event of an unwarranted chargeback, we will submit all project agreements, communication records, deliverable confirmations, and proof of completed work to the payment processor to dispute the claim. We may also suspend access to all active services and deliverables pending resolution.
Section 06
Client Responsibilities
Delays caused by the client — such as failure to provide required website access, analytics credentials, content approvals, or brand assets — do not constitute a breach of contract on our part and do not entitle the client to a refund.
Projects paused by the client for more than 45 days without written communication may be considered abandoned. In such cases, the deposit is forfeited and a reactivation fee may apply before work can resume.
Section 07
Satisfaction & Good Faith Resolution
While we cannot guarantee specific SEO rankings or traffic outcomes (as stated in our Terms of Service), we are committed to delivering high-quality work that meets the agreed scope.
If you are unsatisfied with a deliverable, please notify us in writing within 7 days of delivery. We will review the concern and, where the work falls short of the agreed scope, provide revisions at no additional cost within a reasonable timeframe.
Section 08
How to Request a Cancellation or Refund
All cancellation and refund requests must be submitted in writing. To initiate a request:
- ✓Step 1: Send an email to support@meotracker.com with the subject line "Cancellation Request" or "Refund Request"
- ✓Step 2: Include your full name, company name, the service or invoice in question, and the reason for your request
- ✓Step 3: Our team will acknowledge your request within 1 business day and provide a resolution within 3–5 business days
Section 09
Contact Us
If you have questions about this policy or need to discuss a cancellation, please reach out directly:
